Shipping & Returns

We offer express shipping for online orders, your orders will be insured for the full purchase amount, and can be tracked at the EMS/DHL/UPS website. You will get your orders in 3-5 days after payment.

Delivery Notice Email with Delivery tracking number and tracking website will be sent to your registered email address after your order is processed for the local Postal Service, you will be able to track the delivery within 1-2 business days after the notice. Please keep an eye on the tracking info in case of possible delivery problems.

POSSIBLE DELAYS:

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Delivery is guaranteed. but we are not responsible for any import tax or duty charged to your package. Import is the responsibility of the customer. Usually, your order will not be charged a customs fee, for it will be stamped as "gifts" or "samples" to avoid a customs fee. In seldom cases, orders would be charged the customs fees by your country Custom, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the Customs authorities in your country or any other. Contact your local Customs office for more information about customs fees, duties, and taxes.

Cancel:

If you want to cancel your order, please contact us within 24 hours after sending payment. If your package has not been sent out, we will stop it. If your package has been sent out, you could keep it or return it when you get it. Please confirm your order before sending payment. Thanks You!

Returns & Exchanges

We will gladly accept your free return or exchange of UNWORN merchandise within 30 days of the date of shipment.

Exchanges and returns are free! Exchange orders will be canceled after 21 days (from submission) if not received. Original shipping charges incurred on your order are not refundable.

Start Your Return or Exchange

Exchanges

Exchanges can only be made for the same product, different size, color, or width.

If the product you would like to exchange for is out of stock (item, color, or size), please follow the returns process for a full refund.

We are only able to accept one product exchange. If your new product still doesn’t work for you, it must be returned.

All returns and exchanges will be shipped using Fedex Economy Shipping regardless of shipping method used on original purchase

Returns

Returns are processed within two weeks. Once your return is complete, we'll send you a confirmation email. Your refund will be credited to your original payment method, typically within two billing cycles.

Online:

The online return process gives you a choice of return options:

Fast & Easy Returns

We'll package it for you!

Drop off your item in its original shoebox or apparel bag.

No other packaging or printing needed!

Find a nearby drop-off location and download your QR code.

Printerless Return

Bring your item pre-packaged to a FedEx location.

No printing required.

Find a nearby drop-off location and download your QR code. Print a Label

Requires a printer and packaging.

Print your label and ship with FedEx.

Download & print your label and send your package back to us.

Gift Return or Exchange

If you have a gift that needs to be returned or exchanged, you will need BOTH the order number and the shipping zip code from the original purchase.

Start Your Gift Return or Exchange

Damaged or Defective Product

We are sorry you are experiencing an issue with your product! A defective product is an imperfection from a manufacturing or design defect. If you believe you have received a defective product, please fill out the form below. A case number will be sent to your email following your form submission; a customer service member will be in touch with you shortly.

What's Covered?

All Wolverine footwear purchased from an Authorized Dealer in the United States of America: Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase.

What's not Covered?

Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time.

Products acquired from unauthorized dealers and aftermarket sources - such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.

Laces, lace hardware, and insoles are not covered by our warranty.

How it works

If you believe you have received a defective product, please fill out the form linked below. A case number will be sent to your email following your form submission; a customer service member will be in touch with you shortly.

Fill Out a Defective Order Form

Gift With Purchase

Gifts with purchase are free, limited time gifts. These items cannot be returned or exchanged. If this item did not work for you, spread the love and give it to a friend!

Price Adjustments

If we (or a selected competitor) mark down the price of an item you've already purchased, we'll gladly adjust the sale price at your request within 14 days of your shipment date.

The item must be identical in color and size.

Price match up to 30% off

The Wolverine item must be in stock at a selected competitor and Wolverine

We are unable to match order-level discounts, gift card promotions or shipping offers.

We do not offer price matches or sale adjustments on items from outlet, flash sale, auction, club, or regional and non-U.S.-based retailers, as well as "marketplace" prices from third-party sellers.

We do not process automated price matching or price adjustment requests generated by third-party services.

Items sold through a Wolverine Marketplace seller are not eligible for price matching or price adjustments.

We will only make one price adjustment per item.

Price adjustments will be credited back to the original form of payment used to purchase the item.